LA Wallet

LA Wallet Promotion Support FAQs

4/26/2019 | Envoc

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Why is LA Wallet free for the month of May?

Thank you for your interest in LA Wallet. The free digital driver’s license initiative is an effort by the State of Louisiana and LA Wallet to provide a greater number of Louisiana citizens with better tools for personal safety. Your Louisiana digital driver’s license is free if you add your license to LA Wallet before May 31, 2019. Your digital driver’s license is valid for the life of your physical license’s current issuance, which can be up to 6 years. Once your physical license expires, you must renew your physical license and purchase a new LA Wallet digital license. Thank you again for your interest. Please let us know if there is anything else we can help you with.

I previously purchased my LA Wallet at full price. Do I get a refund?

Thank you for being an early adopter of LA Wallet. You are one of the first people in the United States to own a digital driver’s license. We understand that missing out on promotions can be frustrating, but unfortunately, we are not offering refunds for previously purchased digital driver’s licenses. The recent initiative by the State of Louisiana and LA Wallet to offer free digital licenses is part of an effort to provide a greater number of Louisiana citizens with better tools for personal safety. Thank you again for your support and we hope you continue using LA Wallet for your own safety and convenience.

Why can’t I use my Yahoo or AOL email address to create an account?

Good News! Yahoo has removed their delay of LA Wallet activation emails. Please try again to create an LA Wallet account and enjoy your digital driver’s license. If you should have any other issues, please contact [email protected].

How does LA Wallet provide better personal safety?

Thank you for that great question about LA Wallet. LA Wallet digital identities are retrieved in real-time from the State’s databases, and with VerifyYou, LA Wallet users can scan another LA Wallet user’s license or scan the AAMVA code on the back of a physical license. Within seconds, LA Wallet’s VerifyYousystem validates another citizen’s name, age, and reports whether the license is valid and up-to-date. With this tool, you can ask your Louisiana Uber or Lyft driver to allow you to validate his or her identity. Assuredly, you are able to validate anyone’s identity whether they use LA Wallet or if they use a physical license. Thank you again for your interest. Please let us know if there is anything else we can help you with.

What if someone refuses to allow me to use VerifyYou™ to scan his or her license?

Thank you for that great question about LA Wallet. We understand that many people are concerned about personal information. In this case, you can assure the person that LA Wallet is 100% endorsed by the State of Louisiana and is part of an initiative to provide better personal safety for all Louisiana citizens. If the person still refuses, you may want to refuse his or her services. As of now, no one, including Uber or Lyft drivers are obligated to allow you to scan their license. Thank you again for your interest. Please let us know if there is anything else we can help you with.

Is my digital driver’s license only valid through the end of May?

Thank you for your interest in LA Wallet. The free digital driver’s license initiative is an effort by the State of Louisiana and LA Wallet to offer free digital licenses to provide more Louisiana citizens with better tools for personal safety. Your Louisiana digital driver’s license is free if you add your license to LA Wallet before May 31, 2019. Your digital driver’s license is valid for the life of your physical license’s current issuance, which can be up to 6 years. Once your physical license expires, you must renew your physical license and purchase a new LA Wallet digital license. Thank you again for your interest. Please let us know if there is anything else we can help you with.

Will LA Wallet always be free?

Thank you for your interest in LA Wallet. The free digital driver’s license initiative is an effort by the State of Louisiana and LA Wallet to offer free digital licenses to provide more Louisiana citizens with better tools for personal safety. This free LA Wallet initiative will only be valid through May 31, 2019. Beginning June 1, 2019, the cost of an LA Wallet digital driver’s license will return to $5.99, which will provide a digital license for the current issuance of your physical license which is up to 6 years. Thank you again for your interest. Please let us know if there is anything else we can help you with.

I missed the free period for LA Wallet. Can I still get it for free or do I have to pay full price?

Thank you for your interest in LA Wallet. We understand that missing out on promotions can be frustrating; however, the free digital driver’s license initiative was a limited effort by the State of Louisiana and LA Wallet to provide more Louisiana citizens with better tools for personal safety. Beginning June 1, 2019, the cost of an LA Wallet digital driver’s license will return to $5.99, which will provide a digital license for the current issuance of your physical license which is up to 6 years. Thank you again for your interest. Please let us know if there is anything else we can help you with.

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