There are multiple reasons you may not be eligible to renew your license/ID through LA Wallet. If the option to renew does not appear at the bottom of the home screen, and you do not see a situation that applies to you, please visit your local OMV.
Your previous renewal was completed through the internet (Express Lane):
Louisiana state law only allows license/ID holders to renew through the internet every other renewal. This means that if you used Express Lane the last time you renewed your license/ID you must visit a physical OMV location to renew your license/ID.
Your current license/ID is invalid.
If your license/ID has been revoked, suspended, or has been expired for more than a year, you are not eligible to renew your license/ID through LA Wallet.