LA Wallet

Tap the three dots icon in the top right and click the Refresh button. If your booster does not display after refreshing, use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance. 

There are several reasons why your vaccination status may fail to be found. It is possible that your administering agency may not have reported your vaccination yet. It is also important to note that if your record on file with the Louisiana Department of Health (LDH) does not exactly match the First Name, Last Name, Date of Birth, and Zip Code information present on your license or ID, your record will fail to be found. 

To have this corrected, please contact your healthcare provider or use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance. 

SMART Health Cards are a verifiable record of your vaccination history or test results. It has a QR code that can be scanned to share your records with others if your choose. The SMART Health Cards integrated with LA Wallet currently contain only your COVID-19 vaccination status that is on record with the Louisiana Department of Health. In the future, COVID-19 test results may also be included. You can find more information on SMART Health Cards at www.smarthealth.cards. 

There is no fee to obtain or use a SMART Health Card in LA Wallet.

You can share your SMART Health Card with others if you choose. For example, you might share it to show your vaccine status for school registration or to travel when required to show your COVID-19 vaccination or test status. Currently, different organizations have different rules for verifying vaccinations or test results. Check with your organization to see if they accept SMART health cards as a means to verify your status.

LA Wallet's SMART Health Card feature is designed to protect data privacy and was designed to adhere to the following privacy principles:

Purely Permissive: Data is stored or shared only with the explicit, informed consent of the holder of the information. In this case, the Louisiana citizen.

Nothing Extra: Only the minimum amount of information is used for any transaction.

No Copies: Personally identifiable health information is stored only at the authoritative source or on the user’s phone. No medical data is store anywhere else.

Single-Use: Data is only stored to the extent necessary and never used for any other purpose.

These are principles set forth by the VCI (Vaccination Credential Initiative) which you can learn about by visiting https://vci.org/. 

Through legislation, the uniqueness of LA Wallet is derived from its recognition as a digital credential, on par with the issued plastic credential. The power and opportunity of LA Wallet comes from its real-time connections to the documents of record of both the Department of Public Safety for identity and status, and now, the Louisiana Department of Health for COVID-19 vaccination status. All of this is carefully curated through HIPAA-compliant channels and permissively granted by each citizen wishing to participate. Via these channels, the LA Wallet app confirms the user’s identity in real-time from the Louisiana OMV database and retrieves the user’s verified vaccine status in real-time from the Louisiana Department of Health.

To begin, you must have the LA Wallet app installed on your iOS or Android SMART device and a valid, Louisiana issued license or ID linked to your LA Wallet account. Our team has put together a short instructional video explaining the process here: https://www.youtube.com/watch?v=Vppj7oNCI3U Once you have the LA Wallet app opened and your credential linked, you will see a tab labeled “COVID-19.” Tapping this tab will proceed to a disclaimer screen with additional information and resources, along with a “Retrieve SMART Health Card” button. Tap this button to display your SMART Health Card and Covid-19 vaccination status. That’s all! You can choose to stop displaying your SMART Health Card at any time by pressing the “Remove SMART Health Card” button.

Your digital SMART Health Card inside the LA Wallet app displays the date of your completed vaccination along with the time elapsed since you received your final vaccine.

Unfortunately, no. In order to securely display your vaccination status or SMART Health Card, LA Wallet utilizes real-time connections to both the Department of Public Safety for identity and status, and the Louisiana Department of Health. To protect your data, you must have a valid, Louisiana issued driver’s license or ID linked to your LA Wallet account.

Presenting your COVID-19 vaccination status and SMART Health Card via LA Wallet’s COVID-19 Economic Impact program is purely voluntary, but there are numerous benefits. Restaurants and a host of public venues, for example, could open to 100% capacity by allowing COVID-19 vaccinated and recently tested individuals by showing their LA Wallet with COVID-19 status enabled. As depicted below, just a quick view by a host or hostess of a restaurant can see the authoritative, real-time COVID-19 status of a patron, matched with their official ID photo which again, is pulled directly from the issuing authority of the State of Louisiana.

Yes, you are in complete control of your information. The LA Wallet app will ask for your permission before activating this feature. If you have previously chosen to display your SMART Health Card or COVID-19 Status and prefer to disable and remove it from your device, you can press the "Remove SMART Health Card" button", or on previous versions "Remove Medical Information" button to remove your health information from the app. Additionally, if you choose to unlink your license or ID from your LA Wallet account, your SMART Health Card will also be automatically unlinked from your device. Remember, you can always choose to come back to the COVID-19 tab and enable this feature again if you change your mind. 

In order to display your real-time COVID-19 vaccination status and SMART Health Card, you must have the LA Wallet app installed on your iOS or Android SMART device and a valid, Louisiana issued license or ID linked to your LA Wallet account.

To show your COVID-19 vaccination status and SMART Health Card, LA Wallet only requires that you have a valid, Louisiana issued license or ID linked to your LA Wallet account. Your full name, including middle name and suffix, date of birth, and zip code from your linked license or ID is used to retrieve your vaccination status. If the information submitted to the Louisiana Department of Health's LINKS system does not match what is on your license or ID, you will need to return to your Louisiana based healthcare provider, vaccine provider, or a parish health unit to have that information corrected in the LINKS system.

LA Wallet only utilizes the necessary data to connect to and display your credential status and COVID-19 vaccination status through secure, real-time connections with the Louisiana Department of Public Safety, and HIPAA-compliant channels with the Louisiana Department of Health respectively. We never collect and sell personal data of any kind, and you can choose to stop displaying your COVID-19 vaccination status at any time. For more information about LA Wallet’s commitment to your privacy and the technologies we leverage to protect your personal information, visit us at our website.

No. LA Wallet utilizes secure connections with the Louisiana Department of Public Safety for identity verification and HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status explicitly on your request from within LA Wallet, and your vaccination status is stored only on your device for offline availability to you only. We do not store any of your medical information on our servers or share your vaccination status with other parties, we never collect and sell personal data of any kind, and you can choose to stop displaying your COVID-19 vaccination status at any time.

No. LA Wallet utilizes secure connections with the Louisiana Department of Public Safety for identity verification and HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status in real-time. No other information is accessed or stored.

No, for your security and protection LA Wallet only allows one individual’s digital credential (license or ID) to be linked to an account. This credential is used as authoritative identification to retrieve your vaccination status, and without this your status can’t be accessed. If another family member or friend wishes to show their COVID-19 vaccination status through LA Wallet, they will need to create an account of their own and link their valid, Louisiana issued license or ID. Downloading LA Wallet, creating an account, and linking your license or ID is a free and easy process. Our team has put together a short instructional video explaining the process here:  https://www.youtube.com/watch?v=Vppj7oNCI3U.

Yes, LA Wallet utilizes secure connections with the Louisiana Department of Public Safety for identity verification and HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status in real-time. LA Wallet gives you control over linking your license or ID, which is used as authoritative identification to retrieve your vaccination status, and without this your status can’t be accessed. We put you in the driver’s seat over what digital credential to link, when to show it, and if you wish to show your COVID-19 vaccination status.

For those without smartphones, vaccination records are available by request through the options presented by the Louisiana Department of Health (LDH) Immunization program website here: https://ldh.la.gov/index.cfm/page/3641

LA Wallet utilizes HIPAA-compliant channels with the Louisiana Department of Health to retrieve and display your COVID-19 vaccination status in real-time. Your vaccination status will be available as soon as it is reported by the administering clinical professional, meaning your status should be up to date and ready to display the same day (note that reporting times may differ for different administering agencies). Generally, this should take between 24-48 hours after your completed vaccination.

LA Wallet will be unable to display a vaccination status for you if it has not yet been reported by the administering clinical professional. While this typically happens the same day, reporting times may differ for different administering agencies. 

If you have confirmed that the clinic has uploaded your vaccination to the LINKS database, use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance. 

No. Presenting your COVID-19 vaccination status via LA Wallet’s COVID-19 Economic Impact program is purely voluntary. It is up to you whether or not to enable this feature for your existing LA Wallet account, and you can still enjoy all of the existing benefits provided by your LA Wallet digital credential.

No. Enabling and presenting your COVID-19 vaccination status via LA Wallet’s COVID-19 Economic Impact program is purely voluntary, and is not a barrier to getting or renewing a Louisiana driver’s license or ID, and is not required to use LA Wallet’s digital credential features.

No. While your vaccination status provided through LA Wallet’s COVID-19 Economic Impact program is a real-time, authoritative status via the Louisiana Department of Health, it only displays your vaccination status, which is not a guarantee that you are immune or test negative for COVID-19.

No. LA Wallet does not store or collect location data from its users and cannot be used to track or report possible exposures.

No. LA Wallet is simply the approved and secure container of both your ID and your COVID-19 status.

In order for your COVID vaccination record to show up in your LA Wallet app, your information must be entered into the Louisiana Immunization Network, LINKS. This needs to be done by a Louisiana health care provider. To have this done, please visit any of your providers in Louisiana and bring your vaccination record (card). Your Louisiana provider can enter the information into LINKS. If you prefer, you can visit a Parish Health Unit – bring your card – and the staff there can access LINKS and enter your COVID vaccination.

To add a dependent's SMART Health Card, you must satisfy the following information:

1. Your Child/Dependent's COVID-19 vaccination must be on file with the Louisiana Department of Health in the LINKS Immunization database. 
2. One of the guardians listed on your Child/Dependent's vaccination record must match the name on your driver's license. 

To resolve either of these issues, please reach out to your dependent's healthcare provider to have the data corrected in the LINKS database. Alternatively, you may use the Health Card Assistance feature in the menu to contact the LA Wallet/LDH support team for assistance. 

Yes. The dependent's healthcare provider must determine your guardianship and access to that person's medical records. The healthcare provider will need to add you as a guardian on your dependent's vaccination record in the Louisiana Department of Health in the LINKS Immunization database. 

The name of the guardians on your child or dependent's vaccination record must match the name on the driver's license or state ID linked in LA Wallet. If an abbreviated name is used, misspelled, or does not match in any other way to the driver's license/state ID, then it will not allow you to add that dependent. 

To resolve this, please reach out to your dependent's healthcare provider to have your name added to the vaccination record in the LINKS database. 

LA Wallet it is always current and receives live updates from the DMV to make sure your license information is up-to-date. More importantly, few people leave home without their smartphone, so you’ll never be without your driver’s license.

LA Wallet utilizes a combination of online and offline security technologies, procedures, and organizational measures to help safeguard consumer information against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. LA Wallet employs TLS data encryption when data is transmitted over the Internet. We have installed technologies to help prevent unauthorized access to our systems. Strong password protection protocols are used on our computers, and employees are kept up-to-date on our security and privacy policies. The servers used to store any user information are maintained in a secure environment with appropriate security measures. You can read more in our Privacy Policy.

Great question! Your audit number is a 4-digit code on the lower right corner of your license.

1. Open LA Wallet
2. Sign in or create an account
3. Select "Add License"
4. Enter your license information
5. Select "Add License" again
6. Enjoy your Louisiana Digital Driver's License!

Our support team is here to help. If you cannot find a solution here in our Frequently Asked Questions, click the "Contact Us" button above to submit a support ticket. Our support hours are Monday through Friday, 8 a.m. to 5 p.m. Central.

If you know all the information on your most current license/ID, including the audit number, you can add your license/ID to LA Wallet. If you do not know your audit number, you will need to visit an OMV or Public Tag Agent to request a new license/ID.

Your digital license is valid until the expiration date on your physical license, usually six years from original issue date. When it comes time to renew your physical license, you will need to purchase a new digital license through LA Wallet. For instance, if your regular license expires in one year, and you purchase a LA Wallet digital driver’s license, your digital license will also expire in one year.

To renew your license or ID using LA Wallet, you will need to first add your license or ID to the app. Once your license/ID has been added, you should be automatically prompted to renew your license on the home screen. You can also view the instructions with other important information in this video.

The standard price for renewing a license is $32.50, plus a $23.00 convenience fee approved for all Public Tag Agents. All license and renewal charges are set by the Louisiana OMV with legislative approvals for convenience fees. A breakout of all charges will be presented and approved by the citizen during the renewal process within LA Wallet.

A benefit of renewing inside of LA Wallet is that your new digital ID will be updated as soon as it is issued by the Louisiana OMV. You will not have to wait for your renewed physical ID in order to begin using the newly issued ID.

Our support team has received hundreds of suggestions for improvements to LA Wallet and our developers have been working on new features to make the app stronger and offer more functions to our users. With the current quarantine and OMV closures, the LA Wallet team decided that license renewal was a top priority. While our support team received requests for license/ID renewals in recent weeks, LA Wallet could not offer that service until the system was fully developed, tested, and launched.

As of now, any changes to the information that appears on a Louisiana resident’s license/ID cannot be altered when renewing through LA Wallet. Additionally, your current home address must match your license/ID. If a resident has moved, they are required by law to update their physical credential to list their current home address.

While LA Wallet, Louisiana government officials, and the Louisiana Office of Motor Vehicles work together, LA Wallet is owned and operated by Envoc, a private software consulting company based in Baton Rouge. 

The simple answer is no. A state-issued license/ID is an official credential that verifies a resident’s identity. For any changes to the identity information on a resident’s license/ID, the resident must visit an OMV location.

No, LA Wallet utilizes a PCI compliant payment process that does not store any payment information. Once the transaction is processed. LA Wallet only stores the license information users provide in order to securely retrieve the user’s full license from the OMV database.

There are multiple reasons you may not be eligible to renew your license/ID through LA Wallet. If the option to renew does not appear at the bottom of the home screen, and you do not see a situation that applies to you, please visit your local OMV.

Your previous renewal was completed through the internet (Express Lane):

Louisiana state law only allows license/ID holders to renew through the internet every other renewal. This means that if you used Express Lane the last time you renewed your license/ID you must visit a physical OMV location to renew your license/ID.

Your current license/ID is invalid.

If your license/ID has been revoked, suspended, or has been expired for more than a year, you are not eligible to renew your license/ID through LA Wallet.

Louisiana state law requires everyone 18 and older to be given the opportunity to register to vote when applying for or renewing their license/ID. When you select to register to vote, you will receive additional paperwork in the mail to complete the registration process.

Once you complete the renewal and payment through LA Wallet, the OMV will process the new physical license and mail it to the address on your license/ID.

Once you've downloaded your own copy of LA Wallet digital driver's license to your smartphone (or other mobile device), you may use it where accepted for age-restricted events or purchases, and for traffic stops or checkpoints when a State Police Officer requests your license. The Louisiana Legislature is reviewing further utilization of this technology, such as official acceptance at airport security and in other states.

UPDATE: Please see where Louisiana passed legislation making LA Wallet equivalent to the plastic issued credential. 

The VerifyYou™ Remote Verify feature is a new identity verification system that allows a business or organization representative to securely verify a Louisiana resident’s identity from a remote location.

When a Louisiana resident needs to register or sign-up for a service online, a business or organization can use VerifyYou™ Remote Verify to provide a unique code to the individual. Using their LA Wallet app, the individual can use the Remote Verify function in the VerifyYou™ section of the app to send and verify their personal information, including name, date of birth, license number, and address information.

In order to use VerifyYou™ Remote Verify, Louisiana residents must have a mobile device with the LA Wallet app, an LA Wallet account, and must add their Louisiana license or ID to the app.

The VerifyYou™ Remote Verify system utilizes the same secure connection to the Louisiana OMV database as all of the features provided in the LA Wallet app. The Envoc developers have taken every precaution to protect user information.

Remote Verify is a paid service created for businesses and organizations to use for remotely verifying a client’s identity. An individual cannot generate a Remote Verify code using the LA Wallet app.

VerifyYou™ Remote Verify can benefit any company or organization that requires official and verifiable identification information from their clients, such as banks, courts, government assistance programs, and many others.

To order a duplicate copy of your license or ID using LA Wallet, your license or ID must be already added to the app. Once your license/ID has been added, you can find the option to order a duplicate in the “Settings” menu.

As of now, any changes to the information that appears on a Louisiana resident’s license/ID cannot be altered when ordering a duplicate through LA Wallet. Additionally, your current home address must match your license/ID. If a resident has moved, they are required by law to update their physical credential to list their current home address.

The simple answer is no. A state-issued license/ID is an official credential that verifies a resident’s identity. For any changes to the identity information on a resident’s license/ID, the resident must visit an OMV location.

No, LA Wallet utilizes a PCI compliant payment process that does not store any payment information. Once the transaction is processed. LA Wallet only stores the license information users provide in order to securely retrieve the user’s full license from the OMV database.

Once you complete duplicate and payment process through LA Wallet, the OMV will process the new physical license and mail it to the address on your license/ID.