LA Wallet

Frequently Asked Questions

Where can I use the LA Wallet Digital Driver's License?

Once you've downloaded your own copy of LA Wallet digital driver's license to your smartphone (or other mobile device), you may use it where accepted for age-restricted events or purchases, and for traffic stops or checkpoints when a State Police Officer requests your license. The Louisiana Legislature is reviewing further utilization of this technology, such as official acceptance at airport security and in other states.

Why is it better than my physical license?

LA Wallet it is always current and receives live updates from the DMV to make sure your license information is up-to-date. More importantly, few people leave home without their smartphone, so you’ll never be without your driver’s license.

How often must I renew LA Wallet?

Your digital license is valid until the expiration date on your physical license, usually six years from original issue date. When it comes time to renew your physical license, you will need to purchase a new digital license through LA Wallet. For instance, if your regular license expires in one year, and you purchase a LA Wallet digital driver’s license, your digital license will also expire in one year.

Is my information secure on LA Wallet?

LA Wallet utilizes a combination of online and offline security technologies, procedures, and organizational measures to help safeguard consumer information against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. LA Wallet employs TLS data encryption when data is transmitted over the Internet. We have installed technologies to help prevent unauthorized access to our systems. Strong password protection protocols are used on our computers, and employees are kept up-to-date on our security and privacy policies. The servers used to store any user information are maintained in a secure environment with appropriate security measures. You can read more in our Privacy Policy.

Where is my audit number?

Great question! Your audit number is a 4-digit code on the lower right corner of your license.

How do I get my digital driver's license?

1. Open LA Wallet 2. Sign in or create an account 3. Select "Add License" 4. Enter your license information 5. Select "Purchase License" 6. Authorize payment through Apple Store 7. Enjoy your Louisiana Digital Driver's License!

How do I contact support?

Our support team is here to help. If there isn't a solution here in our Frequently Asked Questions, go to our Help page so submit a support ticket. Our support hours are Monday through Friday, 8 a.m. to 5 p.m. Central.

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